5
8/1/2018

I couldn't be more pleased with the service and professionalism at South Street Auto. My vehicle is approaching the 80k mile mark and requiring more attention than ever, so I've had several occasions to work with the South Street team since referral by a friend last year. Each and every interaction has been positive with clear, respectful communication. (Thank you Brett, Drake, Carly and Rob!) Most recently, I had the shocks and struts replaced on my car. WOW! Because the repair wasn't a matter of safety, I considered putting off the expense. So glad I didn't wait. (Thank you, Carly, for clearly explaining the expected outcome.) I had begun to believe my ageing Volvo was simply less sturdy than it once was. I was wrong! With Michigan roads in the condition they are, it didn't take long to notice the post-repair improvement. MY OLD RIDE IS BACK!! Solid and sound. Thank you South Street for your consistently courteous, knowledgeable, and professional service; timely updates; and free loaner cars.

5
7/29/2018

I recently moved to Rochester and South Street Auto came highly recommended to me. I was very impressed with the quality of the service on my first visit and I definitely plan to continue with South Street Auto.

5
7/26/2018

I am very satisfied with my experience. Professional staff. The warranty on my repair was a plus. And the free loaner car was a life saver!

5
7/23/2018

You set up appointment. Bring your vehicle. Oil change, tire rotation, & vehicle check. Within One Hour you are in & out! Professional from the mintue you walk into the door.

5
7/20/2018

Friendly and professional service. Electrical problems are always a challenge. They made sue it wasn't something simple before having to replace an expensive control module.

4.5
7/17/2018

Thanks for your usual great service! Thanks for persisting in trying to find out the occasional starting problem, for taking the time and effort to search for the cause.

5
7/16/2018

Great service that keep me in the loop. I appreciate that.

4
7/14/2018

Like the service, like the loaner cars, but question the warrantee you put on your service. Not the fastest mechanics in the world, but very friendly and good to work with.

5
7/13/2018

South Street Auto crew were able to service my car promptly and thoroughly. Repairs were explained before completed so there were no surprises. Their expertise and professionalism are much appreciated.

3
7/11/2018

Repair work was fine for an oil change and brake switch replacement. South Street is slow to assess and quote and complete the repair. Same thing happened when I came in January. Second, South Street appears to do all the minor repairs quickly so they have something to charge for and then charges more for additional diagnostics. Then comes back with an additional $1,600 in repairs that they propose afterwards. This is after having the car for 5 days for an oil change and brake switch replacement. We did not approve the remaining repairs because the $1,900 of proposed total repair costs was 40-50% of the value of the car. Brett is a respectful service rep.

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