Questions & Answers for South Street Auto Care
General Information
Q: Do you provide loaner cars while my vehicle is being repaired?
A: Yes, we offer free loaner cars (when available) so you can stay on the move while your vehicle is being serviced.
Q: What types of vehicles do you service?
A: We work on domestic, foreign, and hybrid vehicles, including cars, trucks, and SUVs of all makes and models.
Q: Do I need an appointment, or can I walk in?
A: Appointments are recommended to ensure timely service, but we do our best to accommodate walk-ins when possible.
Q: What services do you offer?
A: We provide full-service automotive care, including oil changes, brake repair, alignments, tires, diagnostics, A/C service, suspension work, and major engine or transmission repairs.
Q: Do you offer warranties on your repairs?
A: Yes, every repair we perform is backed by our 3-year / 36,000-mile Peace of Mind Service Guarantee.
Q: How do I schedule an appointment?
A: You can call us at (248) 650-1100 or schedule your appointment online through our website.
Q: Are your technicians ASE certified?
A: Yes, our technicians are ASE certified and continuously trained to stay up to date on the latest automotive technology.
Q: What forms of payment do you accept?
A: We accept all major credit cards, debit cards, and cash.
Vehicle and Service Specific
Q: Do you service European vehicles?
A: Yes, we service popular European makes such as BMW, Mercedes-Benz, Volvo, Audi, and Volkswagen.
Q: Do you service hybrid and electric vehicles?
A: Yes, our technicians are trained to handle maintenance and repairs on hybrid vehicles, including battery testing, brake service, and electrical diagnostics.
Q: Do you perform inspections before long trips?
A: Absolutely. We can perform a comprehensive pre-trip inspection to ensure your vehicle is safe, reliable, and ready for travel.
Q: Do you offer pre-purchase inspections?
A: Yes, we can perform a detailed pre-purchase inspection before you buy a used car, giving you peace of mind and insight into the vehicle’s condition.
Q: Can you help with fleet or commercial vehicle maintenance?
A: Yes, we service small fleets for local businesses and ensure your vehicles stay on the road with regular maintenance and quick turnaround times.
Q: Do you provide a warranty on both parts and labor?
A: Yes, all parts and labor performed at South Street Auto Care are covered under our Peace of Mind Service Guarantee for 3 years or 36,000 miles.
Maintenance & Repair Questions
Q: How often should I change my oil?
A: Most modern vehicles require oil changes every 5,000 to 7,500 miles, depending on manufacturer recommendations and driving conditions. We’ll help you choose the right interval for your car.
Q: How can I tell if my brakes need service?
A: Look out for squealing noises, vibration when braking, or a longer stopping distance. If you notice any of these, it’s time for a brake inspection.
Q: How can I tell if my vehicle needs immediate attention?
A: If you notice warning lights, unusual noises, leaks, or changes in performance, it’s best to have one of our technicians perform a diagnostic inspection as soon as possible.
Q: How do I know when I need new tires?
A: If your tires are wearing unevenly, have cracks, or the tread depth is less than 4/32”, it’s time to replace them. We can check tire condition during any visit.
Q: What’s included in a standard vehicle inspection?
A: We check brakes, steering, suspension, tires, lights, fluids, filters, belts, and hoses. You’ll receive a digital report with photos and recommendations.
Customer Experience
Q: What makes South Street Auto Care different from other repair shops?
A: We combine dealership-level expertise with small-shop transparency and care. We prioritize communication, provide free loaner cars when available, and back every repair with a 3-year warranty.
Q: How long have you been in business?
A: South Street Auto Car has been repairing cars since 1973. South Street Auto Care has been proudly serving Rochester, Michigan, and surrounding areas for years with a reputation built on trust, reliability, and exceptional service.
Q: How can I stay updated on my vehicle’s repair progress?
A: We communicate through text or phone calls with updates, photos, and repair authorizations so you’re never left in the dark about your vehicle.
Q: Do you have a waiting area?
A: Yes, our clean and comfortable waiting area has free Wi-Fi, refreshments, and plenty of space to relax while we work on your vehicle.