Rochester Auto Repair

(248) 650-1100
Mon - Wed: 8:00 AM - 6:00 PM
Thu: 8:00 AM - 5:30 PM
Fri: 8:00 AM - 5:00 PM
Sat: 8:30 AM - 11:30 AM
5

My car drives and sounds like new after your repairs.

1

I had a 10 am appointment on Saturday, dropped the car off and put the keys in the drop box by 8:45am, did not hear from anyone that day. When I called to check-in at 3:30 pm I realized they closed at 11:30 am and were closed Sunday as well. I left a voicemail, which was not returned. So I was without a car heading into the work week and had to have a co-worker pick me up to go to work. Feeling pretty helpless to be honest. When I had to call on Monday morning because I had not heard from anyone the reason was that "your keys were put in the Monday pile". Accidents happen, I get that. But there were so many opportunities to make this better, and they were all missed. Whether it was checking your appointment list when you did not think I showed up and calling me to confirm the appointment before you left for the day, or checking your voicemails on a Sunday, or - at minimum - offering to provide the oil change service I requested for free (nope, had to pay for it). I know this shop prides itself on great customer service, and this was just not it.

5

Great service and the price was awesome!

5

Google.com

5

This is our second time here and we are so happy With south street.

5

They once again did a great job and the loaner car they provided was a plus...hard to find good trustworthy shop haven't been disappointed with there work and price the 10 or so years I been going there..

5

Great service everytime!

4

The process went smoothly and the precautions due to the Covid pandemic were easy to follow and not too extreme. Received a report on potential problems so we can plan to get this taken care of soon. As always, the service representatives were knowledgeable and did not try to push expensive or unnecessary repair work. They are honest and trustworthy, which keeps us coming back.

5

Excellent service even under current situation.

5

Free loaner cars, warranties on their work, customer service staff who are so knowledgeable and don't talk down to you - this place is a gem!

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call South Street Auto Care (248) 650-1100 For Assistance.