Rochester Auto Repair

(248) 650-1100
Mon - Wed: 8:00 AM - 6:00 PM
Thu: 8:00 AM - 5:30 PM
Fri: 8:00 AM - 5:00 PM
Sat: 8:30 AM - 11:30 AM
5

Great job!

5

The braking is so smooth with my new brakes -- I had forgotten how that can feel with the shuddering the front brakes were doing for a couple of weeks! Thanks for the loaner car. That is so necessary for me to have for my work especially as emergencies arise in church members' lives. It is a bonus that you provide for your customers along with your super service!

5

The customer service was excellent.

3.5

I am satisfied with the service I recieved.

5

recommended

5

Top of the line service and care! I honestly dread getting my car serviced. It's generally a miserable experience where I feel I'm being cheated. But not in the case of North Hill Autocare! They were responsive, clear, and caring. They offered free shuttle service and car loaners. They were quick and understanding! They even followed up after with a phone call and letter to make sure we were happy. I HIGHLY recommend this place. It's the only place we will go from now on!

5

Good and fast service.

5

Excellent service and follow-up. Went over and above to ensure all repairs were completed in a timely manner. Very thorough and professional service!

4

Good service!

1

I was denied a ride from my home and I was charged for the inspection $95. They told me that they would hv waived the $95 if they had fixed my car. They fixed the brakes, they could not do anything else because they did not hv the parts. They did not apply thae $50 discount for the brakes as advertzed. I wonder if I have been treated so badly bcs I am old nd hv a foreign accent. In conclusion I feel mistreated and ridiculed .

Mrs. Palmer I am sorry to hear about your latest visit with us. Customer satisfaction is our Number 1 goal. I reviewed all of your information from your latest visit. The coupon is on your bill, in which you received $25.00 off of your brake work because only one axle was worked on. If both axles are worked on than you would have received $50.00 off. As for the testing with your air bag light, we did have a discussion at the counter that helped you find out that your vehicle had been in an accident. Many labor hours were spent to find out you have two separate issues with that system, this fee was warranted. As for the ride from home we do offer shuttle services and loaner cars, with one driver for the shuttle there may be a situation that occurs when i simply do not have enough staff to provide this. However I was not aware that we did not accomplish this for your recent visit and I do apologize for that. I am sorry that you felt mistreated, I felt when you left you were happy and had a clear understanding of all charges. Please let me know if you have any questions I would be happy to go over any concerns you have. Sincerely Brett Einheuser

- South Street Auto Care
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