Rochester Auto Repair

(248) 650-1100
Mon - Wed: 8:00 AM - 6:00 PM
Thu: 8:00 AM - 5:30 PM
Fri: 8:00 AM - 5:00 PM
Sat: 8:30 AM - 11:30 AM
1

I was denied a ride from my home and I was charged for the inspection $95. They told me that they would hv waived the $95 if they had fixed my car. They fixed the brakes, they could not do anything else because they did not hv the parts. They did not apply thae $50 discount for the brakes as advertzed. I wonder if I have been treated so badly bcs I am old nd hv a foreign accent. In conclusion I feel mistreated and ridiculed .

Mrs. Palmer I am sorry to hear about your latest visit with us. Customer satisfaction is our Number 1 goal. I reviewed all of your information from your latest visit. The coupon is on your bill, in which you received $25.00 off of your brake work because only one axle was worked on. If both axles are worked on than you would have received $50.00 off. As for the testing with your air bag light, we did have a discussion at the counter that helped you find out that your vehicle had been in an accident. Many labor hours were spent to find out you have two separate issues with that system, this fee was warranted. As for the ride from home we do offer shuttle services and loaner cars, with one driver for the shuttle there may be a situation that occurs when i simply do not have enough staff to provide this. However I was not aware that we did not accomplish this for your recent visit and I do apologize for that. I am sorry that you felt mistreated, I felt when you left you were happy and had a clear understanding of all charges. Please let me know if you have any questions I would be happy to go over any concerns you have. Sincerely Brett Einheuser

- South Street Auto Care
5

I thank God for South Street Auto for their expertise and honestly and for treating every customer like Family. Your team of Mechanics are Truly Amazing!!!! you found and detected issues that I never knew existed. My car runs quietly now. I really appreciate your Business and Good Service and for taking care of all my car needs.You are all a God sent and deserves 100+Stars.

5

Can you really feel good about getting your car serviced? I did at SSSAC

5

Wonderful, caring service. Fast too!

5

5 Stars

5

Fast, efficient, knowledgeable service at a fair price. Great people who go out of their way to be of assistance...even when you have your disabled car towed there and dumped off in the middle of the night. (Not that I know anyone who has done that???! ;)

5

Fantastic service--and very timely. I brought my car in first thing in the morning and was driving home that afternoon. Much better than any service I've ever received at a dealership (usually it takes a minimum of 3 days there). Brett was thorough, and explained the problem in a way I could understand. He also gave me some options and did not try to pressure me into doing anything. Car repair is no fun, but South Side made it bearable. Thank you!

5

You guys are great! Awesome service.

5

South Street Auto Care is a professional, service-driven company. Their goal is to assist the customer by determining the problem, repairing it fully, and making the customer feel comfortable and at ease. Their work is impeccable. I brought in my Buick for repair instead of going to my nearby dealership for these reasons. They repaired my auto's thermostat and replaced elbow joints where needed AND loaned me a car so I could go about my life without interruption! I highly recommend this auto care company.

Sherla, Thank you very much for the kind words it was a pleasure working with you. Please let me know if you have any further needs with your vehicle. Brett Einheuser

- South Street Auto Care
5

Everyone was friendly and knowledgeable. They did a great job communicating the problems with my van. Thank you!

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