Rochester Auto Repair

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(248) 817-4572
Mon - Tue: 7:30 AM - 5:30 PM
Wed - Thu: 8:00 AM - 5:30 PM
Fri: 7:30 AM - 5:00 PM
5

I found this place after my garage I was going to stopped being about customer service, which seems to be hard to find these days, State Street Auto is all about customer service, from the first call to schedule to checkout. Karly at the front desk is super kind and helpful. I can’t say enough about this place! Now don’t let it go to your head! Merry Christmas.

5

Very good!

5

My car was a bit of a challenge for the crew. It’s a 1994 Oldsmobile that had been my grandfathers, so it’s quite old compared to their daily routine of repairs. It took 2 attempts to get to the full root of the problem, but SSAC provided me with a loaner during the entire process. They did not charge me for additional testing or labor to resolve the problem they didn’t locate on the first attempt, just for an additional sensor, $28. They were concerned it would only be temporary, and that a new computer module would permanently fix the problem, so I choose to leave my car a few more days, and give them the additional business. Although the expenses were a bit costly ($1250), the resolution was priceless. I have a 23 year old car with 80,000 miles on it, and I have no car payments and low insurance. SSAC made it well worth the investment. With a new alternator put in 2 months earlier, spark plugs, pcv valve, 2 new sensors and computer, it runs like new!!! Now I’m getting the cracked windshield replaced and a new paint job, and my ol’ car has gotten a new lease on life! Thank you SSAC!!!

5

First time appointment to South Street back in October 2017 (slow to review). Car was brought in, and a reasonably suitable loaner was provided, which went smoothly and worked well enough (had three car seats which just managed to fit). Had the loaner for two days while car was repaired. Suspected transmission problem noise turned out to be a loose heat shield; turn signal problem was not identified, but that's just Murphy's Law applied to cars when they're in the shop. The shield fix was reasonably priced (esp. considering loaner). Overall, the fix seemed to work; albeit with intermittent noise after long journeys, otherwise all good. Maybe give 4.5/5.0 star because the noise wasn't entirely eliminated, but that may just be due to car age, etc. I plan to go back there because the first fix went well enough and the service was good.

5

They were very fast and efficient. I'll definitely go back!

5

Just got some great explanation of my car's issues and the solutions they need to do to the car - am pleased with the professionalism here, and the loaner car is an outstanding bonus.

4

Excellent service

5

Always on the spot withcourtesy, competence and price. They do excellent work.

5

Professional and courteous. Thank you.

5

I appreciate that the South Street team kept me posted about the status of my car repair throughout the process.

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